1. Eligibility for Refunds

Refund eligibility depends on the type of product or service purchased from TechieLeaders.

For digital products, software, subscriptions, development services, and other technology services, refunds may be considered where:

• The service or product has not yet been substantially delivered.
• We are unable to provide the agreed service due to an issue on our side.
• A duplicate payment was made accidentally.
• The customer was charged incorrectly.
• A refund is specifically agreed upon between TechieLeaders and the customer.

Refund requests must generally be submitted within 7 days of the purchase or payment unless otherwise agreed in writing.

2. Web Development & Custom Software Services

For custom development projects, including websites, web applications, software systems, and other development services, payments may be non-refundable once development work has commenced.

If a project is cancelled after work has started, TechieLeaders may deduct the value of work already completed, resources used, third-party costs, and other applicable expenses before determining any eligible refund.

Where a project has been substantially completed or delivered according to the agreed requirements, payments will generally not be refundable.

3. Digital Products

Due to the nature of digital products, downloadable files, software, templates, licenses, and other digital materials, refunds may not be available once the product has been delivered or accessed.

However, TechieLeaders may review refund requests where the product is materially defective, inaccessible due to an issue on our side, or significantly different from the description provided.

4. Services and Subscriptions

For ongoing services or subscriptions, cancellation will normally prevent future charges but does not automatically entitle the customer to a refund for services or subscription periods that have already started or been provided.

Any refund for unused portions of a service or subscription will be considered according to the specific service agreement or subscription terms.

5. Non-Refundable Items and Services

Unless otherwise agreed in writing, the following may be non-refundable:

• Completed or substantially completed development work
• Custom-designed websites or software
• Services that have already been fully delivered
• Digital products that have already been delivered or accessed
• Domain registration and renewal fees
• Hosting and third-party service fees
• Third-party licenses, plugins, APIs, or software purchased specifically for a project
• Custom or personalized digital work
• Payments made for work already completed

Third-party fees are generally non-refundable where the relevant third party does not provide a refund.

6. Project Cancellation

If you wish to cancel a project after making a payment, please contact TechieLeaders as soon as possible.

If work has not yet started, we may consider a full or partial refund depending on the circumstances.

If work has already started, any refund will be assessed based on the amount of work completed and costs incurred up to the cancellation date.

7. Defective or Incorrect Deliverables

If a delivered product or service contains a significant technical issue caused by TechieLeaders and does not meet the agreed requirements, please contact us.

We will first attempt to correct the issue or provide the agreed service.

Where a problem cannot reasonably be resolved, TechieLeaders may consider an appropriate partial or full refund depending on the circumstances.

Issues resulting from customer-provided content, third-party services, changes made by the customer or another developer, hosting configuration, or requirements outside the agreed scope may not qualify for a refund.

8. Refund Request Process

To request a refund, please contact us using the details below and provide:

• Your name or company name
• Order or project reference, if applicable
• Date of purchase or payment
• Description of the reason for the refund
• Any relevant supporting information

We may request additional information to evaluate your request.

9. Refund Processing

Once your refund request has been reviewed and approved, TechieLeaders will process the applicable refund to the original payment method where possible.

Refund processing times may vary depending on the payment provider, bank, or payment method used.

TechieLeaders is not responsible for delays caused by banks, payment gateways, or other third-party payment providers.

10. Changes to This Refund Policy

TechieLeaders reserves the right to update or modify this Refund Policy when necessary.

Any changes will be published on this page with an updated Last Updated date.

11. Contact Us

If you have any questions about this Refund Policy or would like to submit a refund request, please contact us:

TechieLeaders
Email: info@techieleaders.com
Phone: +94 72 057 4204

We are committed to handling refund requests fairly and providing our customers with a professional and transparent experience.